February 24, 2007
Please don’t make me change vendors
A frustrated business owner was grousing over lunch because a long time vendor he has depended on for a commodity service has recently had some quality issues.
“Look, he said, “I live a complex life. My business is complex, my personal life is complex, I often feel pulled in many directions at once. All I ask of my long-term vendors is that they give me good service, fair pricing, and no mistakes. That way I don’t have to spend the time and energy to replace them and I can work on other, more important things.” Read more
